Encontro Latino-Americano de Viagens Corporativas e Tecnologia

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PF1. The best TMC – what do we want from them?
Research / survey Presentation with 200 of 500 considered the best and bigger companies in Brazil from Exame Magazine edition 2009, with the buyer / purchaser of the corporate travel agency. It will demonstrate how is the behavior of the Brazilian travel industry and what the clients expect from the TMC services. Join this session to listen the Brazilian and Latin American Travel Managers and TMC opinion.

PF2. The Bidding Process: how to make it successful?
The choice of priority partner needs a strong preparation and several steps carefully done from the client and supplier. Once opened a BID, know what potential partners expect from the bidder for a complete success.
· Providing essential data;
· Managing the expectation;
· Communicating deadlines, feedback and debrief.

PF3. Supplier Relationships in a Warming Economic Climate
In an environment where prices are constantly going up, learn how to find and negotiate with suppliers hot deals. Industry practitioners will discuss strategies on how to save your money before it’s spent.
· Preparing to negotiate;
· What to offer and ask;
· Evaluating the short, medium and long terms strategies.

PF4 . Know Your Contribution: Calculating the Value of Business Travel
This session focuses on defining key financial measures for the value of travel & meetings and their contribution to overall corporate profitability. Can travel/meetings be viewed as more than just a “controllable expense”? And if so, how should travel policies and budgets be redefined?
Key findings from research in this area conducted by IHS Global Insight will be shared.

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TE1. Expense Management
Tracking travel and entertainment expenses could be a time and labor consuming process but it is key to the financial success of your program. Learn how best to implement expense management to ensure that every dollar is rightly spent and correctly reimbursed.

TE2. Technology for Travel Management: Applications x Adoption
There are many travel management technology tools that can help you save money and increase travelers’ productivity. Achieving such results however depends on adequate adoption of the tools you select and implement. Join this session to learn what tools can best fit your program and win your travelers.

TE3. Will Travel Management Survive? The Online Technology Revolution
Will travel management stand up to the challenge of online travel technology? Join this session to learn how travel managment would evolve to adapt to the needs of the modern traveler.

TE4. Meetings Management Tools
Selecting the right technology tools could make or break your meetings program. Join this session to find what technology tools are available and how to put them to work for the success of your events.

ID1. Managing your emotional energy
According to workplace research, 80% of your success is dependent upon your emotional competencies – flexibility, empathic listening, the ability to build a consensus, etc; but too often our negative emotional energy gets in the way. Learn how to manage, direct and manifest positive emotional responses enhancing personal and professional outcomes.

ID2. Corporate Social Responsibility (CSR) – Because It Matters
As Corporate Social Responsibility (CSR) becomes widely adopted in the business world, companies begin to measure their performance not only by their profit but also by their impact on the people and the environment. Pioneers of this movement will talk about why and how corporations are adding an environmental and social dimension to their corporate travel programs.

ID3. Fragmented services in Travel: How to deal with those?
Parking in Hotels, seating reservation, food on airplanes, luggage, car rental cleaning, and other several services now are being charged separately. .How the clients are facing this new reality? This session will analyze the trends of the travel/events program, including:
· Which are the services?
· Which is the clients budget impact?
· Necessary changes on the Travel Police.
· How to negotiate your program into this new reality?

ID4. The impact of Revenue Management on negotiated fares
Revenue management switches the logic on negotiated fares, and larger volumes are no longer the only path to increase discounts. With revenue management in place, understanding and using the demand curve is key to increase savings. During this session you'll learn:
· The implications of yield management/revenue management on groups and corporate discount negotiations
· If the introduction of blackout periods in corporate travel results in extra savings
· Negotiation Best Practices on this new scenario.

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MM1. Combining Travel & Events Negotiations: What are the benefits and challenges?
Combining negotiations for transient travel and events is a trend based on corporations’ need to create competitive and lean operations, as well as on the overlap of suppliers within these two segments of the industry. In this session, experts will discuss this shift of scope, as well as key opportunities for combining the management of these two expenses.

MM2. Events SLAs: Utopia or Reality?
Customers want a service with guaranties. When dealing with corporate clients, meeting this requirement is even more challenging, especially in cases when a company uses events as a major strategic tool in its marketing mix. SLA's (Service Level Agreement) are established in the U.S. and Europe as the main tool for evaluating the quality of contracted services. Join this session and gain practical knowledge of how SLAs are used outside Brazil.

MM3. How to Create and Implement a Meeting Policy
The main pillars of a Strategic Meeting Management Program (SMMP) include cost control, standardization of procedures, and structured process of approval. All these aspects should be documented in the events policy of an organization. This session is a practical workshop during which participants will draft an events policy step by step, including:
· Definitions of events;
· Approval process;
· Event registration;
· Supplier contracting;
· Payments process;
· Dissemination and implementation.

MM4. Preferred Suppliers Programs - what are the advantages?
Experts will present their vision of Preferred Suppliers Programs. The events manager will demonstrate how they can be worked within a company and the supplier will explain their participation and perspective in the process. In this session you will learn about some of these programs and what benefits they are offering to their customers.